Support
Our phone support is available from 8am to 6pm Monday to Friday.
A breakdown of our support costs are as follows:
On-site support call
$330 Minimum Charge (up to 2 hours) + $150 /hour thereafter
Remote Systems Monitoring
Requires Service Plan & Specific Hardware
Remote Systems Update
$220 / hour (1 hour Minimum)
Custom Programming Changes
$220 / hour (1 hour Minimum)
After Hours Support
After hours and urgent support is available by signing up to one of our support plans. Scroll down for more information.
WELCOME TO
GoFi Support
We are here to help you. How would you like to get in contact?
CALL
Call and speak to one of our technical support team members on
1300 202 268.
TICKET
Click here to create a support ticket and we will be in touch
within 24 hours.
BASIC
24hr Response
Phone & Email Support
Mon-Fri 9am to 5pm
FREE
-
Unlimited Phone
-
Email Support (allow 24 hours for response)
-
Text (requires a plan)
ON-SITE SERVICE CALL
$330 Minimum Charge (up to 2 hours) + $150 /hour thereafter
REMOTE SYSTEM MONITORING
Requires Service Plan & Specific Hardware
REMOTE SYSTEM UPDATES
$220 / hour (1 hour Minimum)
CUSTOM PROGRAMMING CHANGES
$220 / hour (1 hour Minimum)
BRONZE
12hr Response
Extended Support
Mon-Fri 8am to 10pm
$45 / month
$500 if paid annually
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Unlimited Phone & Email Support
-
1x Two hour On-Site Service Call Per Year (Value $330)
-
10% Off All Billable Service Call Labour
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One annual system/firmware update and/or system change (does not include new custom programming)
SILVER
8hr Response
24/7 Enhanced Support
7 Days
$90 / month
$1,000 if paid annually
-
Unlimited Phone & Email Support
-
2x Two hour On-Site Service Call Per Year (Value $660)
-
10% Off All Billable Service Call Labour
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24/7 Peace of Mind Remote Monitoring*
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Purpose Group Remote Access & Support Service
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Half yearly on-site cleaning of all onsite cameras (up to 8)
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Half yearly system/firmware updates and/or system changes (does not include new custom programming)
* Requires specific hardware
GOLD
4hr Response
24/7 Enterprise Support
7 Days
$220 / month
$2,500 if paid annually
-
Unlimited Phone & Email Support
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4x Two hour On-Site Service Calls Per Year (Value $1,320)
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10% Off All Billable Service Call Labour
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24/7 Peace of Mind Remote Monitoring*
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Purpose Group Remote Access & Support
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Quarterly On-Site Scheduled Maintenance Service Call
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Quarterly system/firmware updates and/or system changes (does not include new custom programming)
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Priority Support
* Requires specific hardware