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Support

Our phone support is available from 8am to 6pm Monday to Friday. 

A breakdown of our support costs are as follows:

On-site support call

$330 Minimum Charge (up to 2 hours) + $150 /hour thereafter

 

Remote Systems Monitoring
Requires Service Plan & Specific Hardware

Remote Systems Update
$220 / hour (1 hour Minimum) 

Custom Programming Changes
$220 / hour (1 hour Minimum)

After Hours Support

After hours and urgent support is available by signing up to one of our support plans. Scroll down for more information.

WELCOME TO

GoFi Support

We are here to help you. How would you like to get in contact?

EMAIL

Email us on enjoy@gofi.com.au

and we will be in touch

within four hours

CALL

Call and speak to one of our technical support team members on

1300 202 268.

TICKET

Click here to create a support ticket and we will be in touch

within 24 hours.

Pick A Support Package

BASIC

24hr Response

Phone & Email Support

Mon-Fri  9am to 5pm

FREE

  • Unlimited Phone 

  • Email Support (allow 24 hours for response)

  • Text (requires a plan)

ON-SITE SERVICE CALL 

$330 Minimum Charge (up to 2 hours) + $150 /hour thereafter

 

REMOTE SYSTEM MONITORING 
Requires Service Plan & Specific Hardware

REMOTE SYSTEM UPDATES 
$220 / hour (1 hour Minimum) 

CUSTOM PROGRAMMING CHANGES 
$220 / hour (1 hour Minimum)

BRONZE

12hr Response

Extended Support

Mon-Fri 8am to 10pm

$45 / month

$500 if paid annually

  • Unlimited Phone & Email Support  

  • 1x Two hour On-Site Service Call Per Year (Value $330)

  • 10% Off All Billable Service Call Labour    

  • One annual system/firmware update and/or system change  (does not include new custom programming) 

SILVER

8hr Response

24/7 Enhanced Support

7 Days

$90 / month

$1,000 if paid annually

  • Unlimited Phone & Email Support  

  • 2x Two hour On-Site Service Call Per Year (Value $660)

  • 10% Off All Billable Service Call Labour

  • 24/7 Peace of Mind Remote Monitoring*

  • Purpose Group Remote Access & Support Service

  • Half yearly on-site cleaning of all onsite cameras (up to 8)

  • Half yearly system/firmware updates and/or system changes  (does not include new custom programming) 

* Requires specific hardware

GOLD

4hr Response

24/7 Enterprise Support

7 Days

$220 / month

$2,500 if paid annually

  • Unlimited Phone & Email Support  

  • 4x Two hour On-Site Service Calls Per Year (Value $1,320)

  • 10% Off All Billable Service Call Labour

  • 24/7 Peace of Mind Remote Monitoring*

  • Purpose Group Remote Access & Support 

  • Quarterly On-Site Scheduled Maintenance Service Call

  • Quarterly system/firmware updates and/or system changes  (does not include new custom programming)

  • Priority Support

* Requires specific hardware

Useful Resources

Setting Up SONOS

Using The SONOS App

Adding Music Resources

SONOS Home Theatre

Getting The Best Sound

Troubleshooting Your SONOS

Ask The SONOS Community

Download The Mac Controller

Useful Videos

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